At Luca Sybrit, your satisfaction is our priority. We offer fast and reliable shipping, with no hidden shipping costs. Here’s everything you need to know about shipping and returns:
Shipping Information:
- Netherlands & Belgium: 1-3 business days
- Germany: 2-3 business days
- Rest of Europe: 4-8 business days
- Rest of the World: 4-8 business days
We don’t charge for shipping on qualifying orders, ensuring a seamless shopping experience.
Returns:
If you need to return an item, you can do so within 14 days of delivery by following these steps:
- Ensure the item meets our return conditions (see below).
- Contact customer support at hi@lucasybrit.com with your order details and reason for return.
- We’ll guide you through the process and provide further instructions.
Return Conditions:
- Items must be returned in their original packaging, unworn, with all tags intact.
- Return shipping is the customer’s responsibility, except in cases of incorrect or damaged items.
- We cannot accept returns if conditions are not met.
Refund Process:
- Once we receive your return, we’ll process it within 7 business days.
- A credit note will be issued, and your refund will be processed via your original payment method.
If you have any questions, feel free to reach out to us at hi@lucasybrit.com. We’re here to assist you!
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